Policies and Procedures

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TELEPHONE CALLS / E-MAILS:
Calls and e-mails will be returned as soon as  possible.  If you have a psychiatric emergency, please call 911 or go immediately to your local emergency room.

LENGTH OF SESSION:
Sessions are generally 45-50 minutes in length, although 60 minutes will be allotted for an initial intake  session.  

FEES AND PAYMENT:
Payments may be made via PayPal, Venmo, Cashapp, Cash,  Zelle, Credit and Debit  Card.

 Racquel is  currently a provider for  Cigna, Empire Blue Cross and Blue Shield and United Healthcare.  Her  fees for individual psychotherapy are  between $150-$200  with a limited number of lower fee slots between $75-$100.  Group psychotherapy  is between $40-$60 per member.

Latifa is currently a provider for Cigna and Optum/United Healthcare.  Her fees for individual psychotherapy are between $120-$160 with a limited number of lower fee slots between $75-$100.

Cassia is  currently a provider for Cigna  and Optum/ United Healthcare.   Her fees for individual psychotherapy are $100-$160 with a limited amount of lower fee slots between $65-$100. 

  


CANCELLATIONS AND MISSED APPOINTMENTS:
24 hours advance notice is required for cancellation of an appointment except in the case of emergency.  A fee of $50 will be charged for non emergency same day cancellations.

RELEASE OF INFORMATION:
All information obtained in the course of treatment is privileged and confidential. All releases of information require your permission in the form of a properly executed consent to release information.   

CONFIDENTIALITY
The law protects the relationship between a client and a psychotherapist and information cannot be disclosed without written permission. 

Exceptions include: Suspected child abuse or dependent adult or elder abuse, danger of homicidal action, or intention to harm others or self. If a client reports intent to harm his/her self, every effort will be made to enlist their cooperation in ensuring their safety. If they do not cooperate, the law requires further measures to be taken without their permission in order to ensure  their safety.

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 “The most common way people give up their power is by thinking they don’t have any.”– Alice Walker 

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 "It's not the load that breaks you down, it's the way you carry it." -Lena Horne