Policies and Procedures
TELEPHONE CALLS / E-MAILS:
Calls and e-mails will be returned as soon as possible. If you have a psychiatric emergency, please call 911 or go immediately to your local emergency room.
LENGTH OF SESSION:
Sessions are generally 45-50 minutes in length, although 60 minutes will be allotted for an initial intake session.
FEES AND PAYMENT:
Payments may be made via Credit and Debit Card.
Racquel is currently a provider for Aetna, Cigna, Empire Blue Cross and Blue Shield and Optum/United Healthcare. Her fees for individual psychotherapy are between $175-$200 with a limited number of lower fee slots between $75-$100. Family therapy is between $175-$220. Group psychotherapy is between $40-$60 per member.
Latifa is currently a provider for Cigna. Her fees for individual psychotherapy are between $80-$120.
Darlene is currently a provider for Aetna, Cigna and United Healthcare. Her fees for individual psychotherapy are between $90-$200.
Gabrialle is currently a provider for Blue Cross/Blue Shield and Cigna. Her fees for individual psychotherapy are between $120-$175 with a limited number of lower fee slots between $75-$100. Couples therapy is $125-$175.
LaJeanna is not paneled with insurance however she does offer lower fees and her rates are $50-$80 for individual and couples psychotherapy.
CANCELLATIONS AND MISSED APPOINTMENTS:
24 hours advance notice is required for cancellation of an appointment except in the case of emergency. A fee of $60 will be charged for same day non emergency cancellations. If you do not call or email to cancel your appointment, there is a no show fee of $75.
RELEASE OF INFORMATION:
All information obtained in the course of treatment is privileged and confidential. All releases of information require your permission in the form of a properly executed consent to release information.
CONFIDENTIALITY
The law protects the relationship between a client and a psychotherapist and information cannot be disclosed without written permission.
Exceptions include: Suspected child abuse or dependent adult or elder abuse, danger of homicidal action, or intention to harm others or self. If a client reports intent to harm his/her self, every effort will be made to enlist their cooperation in ensuring their safety. If they do not cooperate, the law requires further measures to be taken without their permission in order to ensure their safety.
No Surprises Act/Good Faith Estimates
You have the right to receive a “Good Faith Estimate”
explaining how much your medical care will cost.
Under the law, health care providers need to give patients who do not have insurance or who are
not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.
This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.
You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises
“The most common way people give up their power is by thinking they don’t have any.”– Alice Walker
"It's not the load that breaks you down, it's the way you carry it." -Lena Horne